FAQ's

Are the watches made of real wood?                             

    Yes they are! Each watch is made from exotic wood from different parts of the world. Each piece of wood used has its own beautiful unique patterns. Each product description mentions what type of wood has been used for that specific product.

    Are wood watches as good as conventional watches? 

      Yes! In terms of style we have actually noticed they draw more looks than a regular watch. People notice wooden watches from far because of the unique colors and shine of the polished wood. In terms of durability, we use the high quality Japanese Miyota movement used in major brands! You will cherish your wooden watch more than a conventional watch.

       What currency are the prices that I see on the site?

        You can click on the visible tab to choose your local currency. 

        I just placed an order, when will it ship?

          We try our best to ship items as fast as we can. Please allow up to a maximum of 3-4 days processing time. 
          You will automatically recieve a tracking number at the email or number that you provide.

          In North America, shipping times are 3 - 14 business days. 

          Worldwide, shipping times are 5-18 business days.

          I am not in love with my order, can it be returned? What if there is an issue?

            We offer a 100 % money back guarantee if the product is defective/damaged/ or if you are not satisfied for any reason. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. The product must be in its complete original packaging and unused. Do not remove the tag or stickers. Once we have received the product we will inspect it and refund the full amount of your original purchase if approved. Please include your name and order number on the returned parcels.


            Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

            Can I cancel my order?

              You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

              I have entered an incorrect address what do I do now?

                If you have entered an incorrect address, simply reply to your order confirmation email with the correct address. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given once the order has been mailed out.

                How long does shipping take?

                  Our watches are shipped from Canada, Ontario. Canada and the US have the fastest shipping times. Shipping times vary as we do ship worldwide. The average shipping time is 5-18 business days.

                  I have a question that wasn't answered, can you please help?

                  Absolutely! We are here to help you feel at home! Please send us an email to support@nourelle.ca and we will be happy to assist you in any way we can.
                  We do receive a large number of emails, If you wish to get a prompt response please enter your order number in the subject line!